Refund policy

At Snap Drops, we are committed to providing our customers with a smooth and reliable shopping experience. However, we understand that there may be situations where you are not fully satisfied with your purchase. This Refund & Returns Policy outlines the process for requesting a return, replacement, or refund.

Refund Eligibility

Refunds are available within 15 days of receiving your item(s).

To qualify for a refund or return:

  • The item must be unused and in the same condition as received.
  • The item must be returned in its original packaging.
  • Proof of purchase, such as an order confirmation or receipt, is required.

Return Process

Contact Customer Support

To initiate a return, please contact our customer support team at:

Email: info.snapdrops@gmail.com

Include your order details and the reason for the return in your email.

Shipping & Handling

  • Customers are responsible for return shipping costs unless the item received is damaged or defective.
  • Return instructions and the return address will be shared by our support team after reviewing your request.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery.

When contacting support, include:

  • Your order number
  • A clear description of the issue
  • Photos of the damaged or defective item

After verification, we will arrange either:

  • A replacement product, or
  • A full refund

Non-Returnable Items

The following items are not eligible for return or refund:

  • Personalized or customized items
  • Gift cards or vouchers
  • Final sale or clearance items

Refund Processing

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.

Approved Refunds

  • Refunds will be processed within 7–10 business days
  • The amount will be credited to your original payment method

Rejected Refunds

If the returned item does not meet our return eligibility conditions, we will notify you via email.

Late or Missing Refunds

If you have not received your refund after the stated processing time:

  1. Check your bank account again.
  2. Contact your credit card provider or bank, as processing times may vary.
  3. If the issue still persists, contact us at:

Email: info.snapdrops@gmail.com